Understanding 'Read-Only' in Sell Emails - Frequently asked questions
Explore common questions about the 'This conversation is read-only' message in Zendesk Sell emails. Learn what it means, why it appears, and how to manage it.
Frequently asked questions
What does 'This conversation is read-only' mean in Zendesk Sell emails?
The 'This conversation is read-only' message in Zendesk Sell emails indicates that the email was received through another user's email integration, and the original user was not included as the sender or recipient. This means you cannot directly…
Can I delete a 'read-only' email in Zendesk Sell?
Yes, you can delete a 'read-only' email in Zendesk Sell, but it requires admin intervention. These emails are read-only because they came from another user's email integration, and you weren't included as a sender or recipient. To delete these…
Why can't I modify a 'read-only' email in Zendesk Sell?
You can't modify a 'read-only' email in Zendesk Sell because it was received through another user's email integration, and you weren't included as a sender or recipient. This restriction is in place to maintain the integrity of email…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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