Understanding 'Read-Only' in Zendesk Sell Emails
Learn what 'This conversation is read-only' means in Zendesk Sell emails and how to manage these emails effectively.
What does 'This conversation is read-only' mean in Zendesk Sell emails?
The 'This conversation is read-only' message in Zendesk Sell emails indicates that the email was received through another user's email integration, and the original user was not included as the sender or recipient.
This means you cannot directly interact with or modify the email within Sell. If you need to delete such emails, a Sell admin can add the contact or individual email to the blocklist. This prevents tracking of email conversations from that contact. For more details, you can refer to the article on blocklisting leads and contacts.
More related questions
Can I delete a 'read-only' email in Zendesk Sell?
Yes, you can delete a 'read-only' email in Zendesk Sell, but it requires admin intervention. These emails are read-only because they came from another user's email integration, and you weren't included as a sender or recipient. To delete these…
Why can't I modify a 'read-only' email in Zendesk Sell?
You can't modify a 'read-only' email in Zendesk Sell because it was received through another user's email integration, and you weren't included as a sender or recipient. This restriction is in place to maintain the integrity of email communications…
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