Fixing Random Languages in Help Center - Frequently asked questions
Discover solutions to common issues with random languages in your Zendesk Help Center. This page addresses frequently asked questions to help you troubleshoot and resolve language display problems efficiently.
Frequently asked questions
Why is my Zendesk help center displaying articles in random languages?
If your Zendesk help center is showing articles in random languages, it might be due to a mismatch between the browser language settings and the languages configured in your Zendesk instance. This issue often arises when the browser is set to a…
How can I fix the language display issue in my Zendesk help center?
To fix the language display issue in your Zendesk help center, ensure that the browser language settings match the languages configured in your Zendesk instance. The problem usually occurs when the browser is set to a language variant that doesn't…
What should I do if my Zendesk help center articles appear in unexpected languages?
If your Zendesk help center articles are appearing in unexpected languages, check the browser language settings of the users experiencing the issue. This situation often happens when the browser is set to a language variant that doesn't match the…
Why do my customers see Zendesk articles in a different language?
Customers might see Zendesk articles in a different language if their browser language settings don't match the languages configured in your help center. This issue is common when the browser is set to a language variant that isn't directly…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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