Help Center Templating Guide - Frequently asked questions
Frequently asked questions
What is the Curlybars templating language in Zendesk?
Curlybars is a server-side templating language used in Zendesk's help center themes for advanced customizations. It allows you to access help center data and manipulate content on your pages using a mix of HTML and expressions like {{post.title}}….
How can I customize page templates for specific categories in Zendesk?
You can customize page templates for specific categories, sections, or articles in Zendesk by using the 'is' block helper. This allows you to specify the category, section, or article ID to apply customizations. For example, you can insert specific…
How do I customize language names in the Zendesk language selector?
To customize language names in the Zendesk language selector, you can replace the {{current_locale.name}} expression with a conditional expression. This allows you to display a single language variant, like 'English', for all its variants. This…
How can I hide languages in the Zendesk language selector?
Hiding languages in the Zendesk language selector is useful if certain content isn't ready for release. You can achieve this by using a conditional expression to exclude specific languages, like 'Français', from appearing in the selector. This…
How can users sort article comments by date or votes in Zendesk?
In Zendesk, you can enable users to sort article comments by date or votes by adding sorting links in the Article template. This feature is available by default in standard themes and allows users to click on 'Date' or 'Votes' links to sort…
How do I add a formatting toolbar to the article comment editor in Zendesk?
To add a formatting toolbar to the article comment editor in Zendesk, replace the {{textarea 'body'}} expression with {{wysiwyg 'body'}} in the Article template. This allows users to format their comments with options like bold, italics, lists,…
How can I enable voting on article comments in Zendesk?
You can enable voting on article comments in Zendesk by inserting a voting div tag within the Article template. This feature allows users to vote 'up' or 'down' on comments, similar to article voting. The voting links are styled using CSS classes…
How do I add Instant Search to my Zendesk help center theme?
To add Instant Search to your Zendesk help center theme, include the 'instant=true' attribute in the Search expression. This feature displays up to six suggested articles as users type in the Search box, based on article titles. Instant Search is…
What is Federated Search in Zendesk and how do I enable it?
Federated Search in Zendesk allows you to include external content in your help center search results. To enable it, update the search results template with sidebar filters and loop through the results using the {{results}} helper. This feature…
How can I sort subscriptions by type in the My Activities Following page in Zendesk?
In Zendesk, you can sort subscriptions by type in the My Activities > Following page by adding a dropdown menu under the
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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