Troubleshooting Zendesk Sell Call Issues - Frequently asked questions
Frequently asked questions
Why am I experiencing poor call quality with Sell Voice?
Poor call quality with Sell Voice can be due to various factors. It might be related to network issues, hardware problems, or incorrect settings. To troubleshoot, start by checking if the issue is isolated to you or if others are experiencing it…
How can I identify if my network is causing Sell Voice issues?
Network issues can significantly impact Sell Voice performance. Identifying network problems is crucial for troubleshooting. Check if all users experiencing issues are on the same network. If so, the problem might be with the network setup,…
What should I do if my Sell Voice number is not working?
If your Sell Voice number isn't working, there are several steps you can take to troubleshoot the issue. First, ensure that your Voice number is enabled in your account. Check if you can place a call by clicking on the phone number and selecting a…
Why can't I log calls in Sell Voice?
Issues with logging calls in Sell Voice can often be due to user error or incorrect settings. Ensure that all numbers on leads and contacts are valid and formatted correctly. Check your Voice and Text settings to adjust the bridge and transfer…
How do I troubleshoot Sell Voice issues on the mobile app?
Troubleshooting Sell Voice issues on the mobile app involves checking several factors related to your device and network. Ensure you're using the latest version of the app and that your device's microphone access is enabled. Test your network…
What should I do if my call quality is poor due to internet issues?
Poor call quality in Sell Voice can often be attributed to internet issues. Addressing these can improve your call experience. Start by running a speed test to ensure your internet connection is fast enough to support calls. If you're on wifi, try…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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