Integrate Email with Zendesk Sell - Frequently asked questions
Discover the best practices for integrating your email with Zendesk Sell. This page answers common questions to help you choose the right email address for seamless integration.
Frequently asked questions
Should I use my personal or company email for Zendesk Sell integration?
For Zendesk Sell integration, it's best to use your own agent email address. This is because Sell is designed to help you manage communications with leads and contacts, not to track all incoming support requests to your company's general email…
What happens if I integrate my company's general email with Zendesk Sell?
If you integrate your company's general email with Zendesk Sell, messages won't automatically sync unless they are tied to an existing lead or contact. This means that general inquiries or support requests won't be captured in Sell unless they are…
How can Zendesk Sell help manage sales opportunities?
Zendesk Sell is designed to streamline communication with leads and contacts, helping you focus on sales opportunities. By integrating your personal agent email, you can ensure that all relevant communications are captured and managed effectively….
Why is it important to use an agent email for Zendesk Sell?
Using an agent email for Zendesk Sell is crucial because it ensures that your communications are directly linked to your sales activities. This approach helps you focus on nurturing leads and closing deals, rather than sifting through general…
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Receive new tickets by email or a support form? This integration is for you.
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Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
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Zinc
Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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