See Followers in Guide - Frequently asked questions
Discover how to view users following a section or article in Zendesk Guide. This page answers common questions about managing and viewing followers.
Frequently asked questions
How can I see who is following a section or article in Zendesk Guide?
To see who is following a section or article in Zendesk Guide, you need to use the content subscription API. This feature is available to logged-in Guide admins and agents. To get started, you'll need to select the appropriate API endpoint. For…
What tools can I use to view followers of a section in Zendesk Guide?
You can use third-party API clients like Postman to view followers of a section in Zendesk Guide. This method is useful if you prefer not to use a web browser. To do this, change the API endpoint to check which users are following a category,…
Can I find the ID of a category, section, or article in Zendesk Guide?
Yes, you can find the ID of a category, section, or article in Zendesk Guide by looking at the end of the URL. This ID is necessary when using the API to list followers. For example, if your URL is…
Is it possible to see followers in Zendesk Guide without coding?
Currently, viewing followers in Zendesk Guide requires using the API, which involves some coding knowledge. Many users have expressed the need for a more user-friendly solution. While there is no built-in feature in Zendesk Guide to view followers…
How can I provide feedback on Zendesk Guide features?
To provide feedback on Zendesk Guide features, you can post in the Zendesk product feedback forum. This space is monitored by product managers who can address your concerns and consider your suggestions for future updates. Sharing your thoughts in…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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