How to Disable Push Notifications - Frequently asked questions
Discover how to disable push notifications with answers to common questions. Learn about settings, troubleshooting, and more in this comprehensive FAQ guide.
Frequently asked questions
How do I disable push notifications in the Zendesk Chat app?
To disable push notifications in the Zendesk Chat app, you need to access the app's settings. First, tap the Menu icon (≡) and go to Settings. Under Preferences, toggle the Push notifications option to off. A warning message will appear to…
Why should I disable push notifications in certain regions?
Disabling push notifications might be necessary in regions where they aren't supported, like China. In these areas, the app needs to remain continuously connected to ensure you receive notifications, even when it's in the background. While this…
How can I optimize battery life while using the Zendesk Chat app?
Optimizing battery life while using the Zendesk Chat app involves managing push notifications and using Android's Doze feature. If you're on Android 6.0 or above, you can whitelist the app to prevent missing notifications during Doze mode. Go to…
What is the Doze feature on Android, and how does it affect Zendesk Chat?
The Doze feature on Android helps improve battery life by limiting app activity when the device is idle. For Zendesk Chat users, this means notifications might be missed unless the app is whitelisted. To ensure you receive all notifications, go…
How do I whitelist the Zendesk Chat app on Android 6.0 and above?
Whitelisting the Zendesk Chat app on Android 6.0 and above ensures you don't miss notifications during Doze mode. To do this, open your device's Settings, scroll to Battery, tap More (⋮), and select Battery optimization. Tap the down arrow,…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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