Understanding Doze Mode and Zendesk Chat Notifications
What is the Doze feature on Android, and how does it affect Zendesk Chat?
The Doze feature on Android helps improve battery life by limiting app activity when the device is idle.
For Zendesk Chat users, this means notifications might be missed unless the app is whitelisted. To ensure you receive all notifications, go to your device's Settings, tap Battery, then More (⋮), and select Battery optimization. Choose All apps, find Zendesk Chat, and select Don't optimize. This keeps the app active even during Doze mode. For more information, check out the originalZendesk help article.
More related questions
How do I disable push notifications in the Zendesk Chat app?
To disable push notifications in the Zendesk Chat app, you need to access the app's settings. First, tap the Menu icon (≡) and go to Settings. Under Preferences, toggle the Push notifications option to off. A warning message will appear to confirm…
Why should I disable push notifications in certain regions?
Disabling push notifications might be necessary in regions where they aren't supported, like China. In these areas, the app needs to remain continuously connected to ensure you receive notifications, even when it's in the background. While this…
How can I optimize battery life while using the Zendesk Chat app?
Optimizing battery life while using the Zendesk Chat app involves managing push notifications and using Android's Doze feature. If you're on Android 6.0 or above, you can whitelist the app to prevent missing notifications during Doze mode. Go to…
How do I whitelist the Zendesk Chat app on Android 6.0 and above?
Whitelisting the Zendesk Chat app on Android 6.0 and above ensures you don't miss notifications during Doze mode. To do this, open your device's Settings, scroll to Battery, tap More (⋮), and select Battery optimization. Tap the down arrow, choose…
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