Email Notifications for Task Tickets - Frequently asked questions
Frequently asked questions
How can I set up email notifications for task ticket due dates in Zendesk?
You can set up email notifications for task ticket due dates by creating an automation in Zendesk. To do this, navigate to Admin Center, then go to Objects and rules > Business rules > Automations. Click on 'Add Automation' and set the condition…
Are automations available on all Zendesk plans?
Automations are not available on all Zendesk plans; they are only available on the Team plan or higher. If you're using the Support Essential plan, you won't have the option to set up custom automations. For more information on what's available…
What time zone does the task ticket due date follow in Zendesk?
The task ticket due date in Zendesk follows the account's time zone. Once a date is selected in the Due Date field, it cannot be cleared without changing the ticket type from 'task'. This means that all due dates are consistent with the time zone…
Can I set up an automation for specific times of the day in Zendesk?
Currently, Zendesk does not support setting up automations for specific times of the day. Automations in Zendesk run once an hour, but not necessarily at the top of the hour, so there's no guarantee they will process at a specific time. If you…
Is it possible to automatically set a task due date using a trigger in Zendesk?
Unfortunately, it is not possible to automatically set a task due date using a trigger in Zendesk. While you can set expectations for completion based on SLAs, the Due Date feature does not currently support automatic setting through triggers….
How can I prevent endless email loops when using automations in Zendesk?
To prevent endless email loops in Zendesk automations, use a tag as an excluding condition. When setting up an automation, ensure that it includes a time-based condition that is only true once or an action that nullifies a condition. This…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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