Integrating with UserVoice - Frequently asked questions
Discover answers to common questions about integrating Zendesk with UserVoice. Learn about setup, features, and troubleshooting in this comprehensive FAQ guide.
Frequently asked questions
How do I integrate Zendesk Chat with UserVoice?
To integrate Zendesk Chat with UserVoice, you need to follow a few simple steps. First, navigate to the Integrations tab from your Zopim account page and select UserVoice. Then, enter your subdomain in the Subdomain field, such as…
Can I use UserVoice integration with Zendesk Support accounts?
Unfortunately, the UserVoice for Chat integration is not supported for Zendesk Support accounts. It is only available for Legacy Chat standalone accounts, also known as Chat Phase 0. If your account is integrated with Zendesk Support, you won't be…
What information can be shared between Zendesk Chat and UserVoice?
With the Zendesk Chat-UserVoice integration, you can share important visitor information between the two platforms. This integration allows agents to create UserVoice tickets directly from Zendesk chats, streamlining the process of managing…
How can agents create UserVoice tickets from Zendesk chats?
Agents can create UserVoice tickets directly from Zendesk chats by using the integration. If you have set up automatic ticket creation, tickets will be generated based on your preferences. If not, agents can manually create tickets by clicking the…
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Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
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Zinc
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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