image for site

Disable Agent Emails in Zendesk - Frequently asked questions

Explore common questions about disabling all emails sent to agents in Zendesk. Find solutions and tips to manage email notifications effectively.

Frequently asked questions

How can I stop email notifications to Zendesk agents?

To stop email notifications to your Zendesk agents, you need to deactivate specific triggers. Triggers control the email notifications for ticket updates, and by deactivating those that contain the Notify by > User email | Object | Ticket >…

What are the default triggers that send emails to Zendesk agents?

Zendesk has four default triggers that send email notifications to agents. These are Notify assignee of comment update, Notify assignee of assignment, Notify assignee of reopened ticket, and Notify all agents of received request. These triggers…

Can I disable email notifications for specific actions in Zendesk?

Yes, you can disable email notifications for specific actions in Zendesk by managing your triggers and automations. Triggers and automations are business rules that send email notifications based on certain conditions. To stop notifications for…

Why are my Zendesk agents receiving so many email notifications?

Your Zendesk agents are likely receiving numerous email notifications due to active triggers or automations. These business rules are set to send email notifications to users based on specific ticket activities or conditions. To reduce the number…

How do I manage email notifications for side conversations in Zendesk?

Managing email notifications for side conversations in Zendesk can be tricky, especially if there are no specific triggers set for them. If agents are receiving notifications for side conversations, it might be due to default settings or other…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites