Why Zendesk Agents Receive Many Email Notifications
Why are my Zendesk agents receiving so many email notifications?
Your Zendesk agents are likely receiving numerous email notifications due to active triggers or automations. These business rules are set to send email notifications to users based on specific ticket activities or conditions.
To reduce the number of notifications, review your triggers and automations to identify which ones are sending emails to agents. You can then choose to deactivate or modify these rules to better suit your team's needs, ensuring that only essential notifications are sent.
More related questions
How can I stop email notifications to Zendesk agents?
To stop email notifications to your Zendesk agents, you need to deactivate specific triggers. Triggers control the email notifications for ticket updates, and by deactivating those that contain the Notify by > User email | Object | Ticket >…
What are the default triggers that send emails to Zendesk agents?
Zendesk has four default triggers that send email notifications to agents. These are Notify assignee of comment update, Notify assignee of assignment, Notify assignee of reopened ticket, and Notify all agents of received request. These triggers are…
Can I disable email notifications for specific actions in Zendesk?
Yes, you can disable email notifications for specific actions in Zendesk by managing your triggers and automations. Triggers and automations are business rules that send email notifications based on certain conditions. To stop notifications for…
How do I manage email notifications for side conversations in Zendesk?
Managing email notifications for side conversations in Zendesk can be tricky, especially if there are no specific triggers set for them. If agents are receiving notifications for side conversations, it might be due to default settings or other…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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