Manage Email Notifications for Side Conversations in Zendesk
How do I manage email notifications for side conversations in Zendesk?
Managing email notifications for side conversations in Zendesk can be tricky, especially if there are no specific triggers set for them. If agents are receiving notifications for side conversations, it might be due to default settings or other business rules.
To address this, review your triggers and automations to ensure there are no unintended actions sending emails. If the issue persists without any visible triggers, consider reaching out to Zendesk support for further assistance, as they can help identify and resolve any hidden configurations causing these notifications.
More related questions
How can I stop email notifications to Zendesk agents?
To stop email notifications to your Zendesk agents, you need to deactivate specific triggers. Triggers control the email notifications for ticket updates, and by deactivating those that contain the Notify by > User email | Object | Ticket >…
What are the default triggers that send emails to Zendesk agents?
Zendesk has four default triggers that send email notifications to agents. These are Notify assignee of comment update, Notify assignee of assignment, Notify assignee of reopened ticket, and Notify all agents of received request. These triggers are…
Can I disable email notifications for specific actions in Zendesk?
Yes, you can disable email notifications for specific actions in Zendesk by managing your triggers and automations. Triggers and automations are business rules that send email notifications based on certain conditions. To stop notifications for…
Why are my Zendesk agents receiving so many email notifications?
Your Zendesk agents are likely receiving numerous email notifications due to active triggers or automations. These business rules are set to send email notifications to users based on specific ticket activities or conditions. To reduce the number…
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