Add Tags to Users with Triggers - Frequently asked questions
Explore how to add tags to users using trigger actions in Zendesk. Find answers to common questions and learn best practices for managing user tags effectively.
Frequently asked questions
Can I add a tag to a user with a trigger action in Zendesk?
You can't directly add user tags to a user's profile using a trigger action in Zendesk. However, you can create a custom workflow using a custom user field to achieve a similar result. To do this, first create a custom user field and select the…
How can I verify if a user tag was added by a trigger in Zendesk?
To verify if a user tag was added by a trigger, you need to follow a few steps involving the Zendesk API. First, locate the custom user field ID that includes the user tag value in the Admin Center. Then, use the API endpoint to find the user…
Is there a way to automatically add a user to a user segment via a trigger in Zendesk?
Currently, there is no direct way to add a user to a user segment via a trigger in Zendesk. User segments are based on 'real' tags, and the workaround using custom user fields does not support this. The method described in the help docs allows you…
What is the workaround for adding a tag to a user profile in Zendesk?
While you can't directly add a tag to a user profile with a trigger, you can use a custom user field as a workaround. Create a custom user field with the necessary values and associated tags. Then, set up a trigger that applies these tags based on…
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