Add User to Segment via Trigger in Zendesk
Is there a way to automatically add a user to a user segment via a trigger in Zendesk?
Currently, there is no direct way to add a user to a user segment via a trigger in Zendesk. User segments are based on 'real' tags, and the workaround using custom user fields does not support this.
The method described in the help docs allows you to initiate a trigger based on a custom user field, but it doesn't directly add a user to a user segment. If this feature is important to you, consider posting a feature request in Zendesk's feedback forum, as the Product Team regularly reviews it for potential enhancements.
More related questions
Can I add a tag to a user with a trigger action in Zendesk?
You can't directly add user tags to a user's profile using a trigger action in Zendesk. However, you can create a custom workflow using a custom user field to achieve a similar result. To do this, first create a custom user field and select the…
How can I verify if a user tag was added by a trigger in Zendesk?
To verify if a user tag was added by a trigger, you need to follow a few steps involving the Zendesk API. First, locate the custom user field ID that includes the user tag value in the Admin Center. Then, use the API endpoint to find the user…
What is the workaround for adding a tag to a user profile in Zendesk?
While you can't directly add a tag to a user profile with a trigger, you can use a custom user field as a workaround. Create a custom user field with the necessary values and associated tags. Then, set up a trigger that applies these tags based on…
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