Add User Tag with Trigger Action in Zendesk
Can I add a tag to a user with a trigger action in Zendesk?
You can't directly add user tags to a user's profile using a trigger action in Zendesk. However, you can create a custom workflow using a custom user field to achieve a similar result.
To do this, first create a custom user field and select the drop-down field type. Add the user field values along with the associated tags that the trigger will apply. Then, create a trigger with the conditions under which the user tag should be applied. This workaround will add the tag to the user and any subsequent tickets from that user. For more details, check theoriginal link.
More related questions
How can I verify if a user tag was added by a trigger in Zendesk?
To verify if a user tag was added by a trigger, you need to follow a few steps involving the Zendesk API. First, locate the custom user field ID that includes the user tag value in the Admin Center. Then, use the API endpoint to find the user…
Is there a way to automatically add a user to a user segment via a trigger in Zendesk?
Currently, there is no direct way to add a user to a user segment via a trigger in Zendesk. User segments are based on 'real' tags, and the workaround using custom user fields does not support this. The method described in the help docs allows you…
What is the workaround for adding a tag to a user profile in Zendesk?
While you can't directly add a tag to a user profile with a trigger, you can use a custom user field as a workaround. Create a custom user field with the necessary values and associated tags. Then, set up a trigger that applies these tags based on…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
