Why CCed Users Aren't Receiving Emails - Frequently asked questions
Discover solutions to common issues with CCed users not receiving emails in Zendesk. Explore FAQs to troubleshoot and resolve email delivery problems effectively.
Frequently asked questions
Why are CCed users not receiving emails in Zendesk?
CCed users not receiving emails in Zendesk is usually due to a trigger issue. When you CC a user on a ticket, the email notifications rely on specific triggers to be sent. If these users aren't getting notified, it's likely because the trigger…
How can I check which trigger fired for a CCed email in Zendesk?
To check which trigger fired for a CCed email in Zendesk, you need to review the ticket events. Each ticket in Zendesk has a detailed event log that shows all the actions taken, including which triggers were activated. By accessing the ticket…
What should I do if the default trigger for CC notifications is missing?
If the default trigger for CC notifications is missing, you may need to recreate or modify an existing trigger. The default trigger, 'Notify requester and CCs of comment update', is essential for sending notifications to CCed users. To address…
Can I customize the trigger for CC notifications in Zendesk?
Yes, you can customize the trigger for CC notifications in Zendesk to better suit your needs. While the default trigger is 'Notify requester and CCs of comment update', you have the flexibility to modify it. To customize, access the trigger…
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