Yes, you can define a SLA policy based on the creation date of a ticket in Zendesk. To do this, you need to use the 'Created' condition when setting up your SLA policy. Start by navigating to the Admin Center, then go to Objects and rules >…
To create a new version of an existing SLA policy in Zendesk, follow these steps. First, go to the Admin Center and navigate to Objects and rules > Service level agreements. Click on 'Add policy' to start creating a new policy. Name your policy…
Managing multiple SLA policies in Zendesk based on ticket creation dates is straightforward. You can achieve this by setting conditions on the creation date of tickets. First, create a new policy by navigating to Admin Center > Objects and rules…