Using Apps & Zendesk Marketplace - Frequently asked questions
Explore common questions about using apps and the Zendesk Marketplace. Find answers to enhance your Zendesk experience with various apps and integrations.
Frequently asked questions
How do I access the My Apps page in Zendesk?
To access the My Apps page in Zendesk, you need to navigate through your Zendesk account. This page allows you to install and manage your Support app integrations. Once you're logged into your Zendesk account, look for the My Apps section. This is…
What is the Zendesk Marketplace?
The Zendesk Marketplace is a hub for apps that help customize Zendesk Support, Chat, and Sell. It's designed to enhance your Zendesk experience by offering a variety of apps. In the Marketplace, you can find apps that suit your business needs,…
How can I manage my installed apps in Zendesk?
Managing your installed apps in Zendesk is straightforward and can be done through the My Apps page. This feature is available on all current plans for public apps. To manage your apps, simply go to the My Apps page where you can view, update, or…
What are the benefits of using apps in Zendesk?
Using apps in Zendesk can significantly extend or enhance the functionality of your Zendesk products. These custom-built applications are designed to meet specific business needs. By integrating apps, you can streamline processes, improve customer…
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Zendesk Support Tickets
Receive new tickets by email or a support form? This integration is for you.
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Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
Learn about our Zendesk Messaging integration
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Zeffy
Zeffy
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Zinc
Zinc
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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