Enabling Your Help Center - Frequently asked questions
Frequently asked questions
How do I enable my Zendesk help center?
To enable your Zendesk help center, you need to be the account owner. This process allows you to start building your knowledge base while keeping it hidden from end users. To get started, sign in to Zendesk Support as the account owner. Click the…
What is setup mode in Zendesk help center?
Setup mode in Zendesk help center is a phase where your help center is hidden from end users, allowing only administrators and agents to view it. This mode is crucial for preparing your help center before it goes live. It gives you the opportunity…
How can I activate my Zendesk help center?
Activating your Zendesk help center makes it live for end users, and you must be a Zendesk Support administrator to do this. To activate, go to Guide, click the Settings icon in the sidebar, and then click Activate. Confirm your choice by clicking…
Who can enable and activate the Zendesk help center?
Only the account owner can enable the Zendesk help center, while activation requires a Zendesk Support administrator. This distinction ensures that only authorized personnel can make significant changes to the help center's visibility. Guide…
What should I do if my Zendesk help center is already enabled?
If your Zendesk help center is already enabled, you can start customizing it and adding content. When you attempt to enable the help center and it opens instead of showing the 'Get started' option, it means it's already enabled. You can then focus…
What happens after activating the Zendesk help center?
Once you activate your Zendesk help center, it becomes visible to end users, allowing them to access the content. After activation, ensure that all features, including the community, are also activated if needed. This step is crucial for a…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
