Cancel Support, Keep Chat - Frequently asked questions
Explore common questions about canceling your Zendesk Support account while retaining your Chat account. Find answers to manage your subscriptions effectively.
Frequently asked questions
Can I cancel my Zendesk Support account but keep my Chat account?
No, you cannot cancel your Zendesk Support account and keep your associated Chat account. If you cancel your Support account, the Chat account linked to it will also be canceled. To have a stand-alone Chat account, you need to cancel your current…
How can I subscribe to a stand-alone Zendesk Chat account?
To subscribe to a stand-alone Zendesk Chat account, you must first cancel your existing Zendesk Support account. Once canceled, you can start a new Zendesk Chat trial to set up a separate Chat account. This process ensures that your Chat account…
What should I do if I'm unsure about my Zendesk Chat account version?
If you're unsure about which version of Zendesk Chat you have, it's important to check before making any changes. You can refer to the Zendesk article on determining your Chat account version for guidance. Knowing your Chat account version will…
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Zeffy
Zeffy
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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