Facebook Comments to Tickets - Frequently asked questions
Discover why new Facebook comments aren't added to Zendesk tickets. Explore common issues, solutions, and tips to ensure seamless integration and ticket management.
Frequently asked questions
Why aren't new comments from Facebook wall posts being added to Zendesk tickets?
Comments from Facebook wall posts are only pulled into Zendesk for one week after the post's creation. After this period, comments won't be added to the original ticket or create a new one in your account. Additionally, reposted wall posts without…
How long do comments from Facebook ads get pulled into Zendesk tickets?
Comments from Facebook ads are pulled into Zendesk tickets for up to a year after the ad's creation. However, if the ticket is closed, any new comments won't appear in Zendesk, although they will still exist on Facebook. It's important to note that…
Why aren't comments from Facebook Advantage+ catalog ads creating Zendesk tickets?
Due to Facebook's limitations, Zendesk doesn't create tickets from Advantage+ catalog ads, previously known as dynamic ads. To ensure comments are converted into tickets, use flexible ad formats for campaigns aimed at sales or app promotion. This…
What happens to comments on Facebook posts after the Zendesk ticket is closed?
Once a Zendesk ticket is closed, any new comments on the associated Facebook post won't be pulled into Zendesk. These comments will still exist on Facebook, but they won't appear in your Zendesk account. This applies to both standard wall posts and…
Can I use an app to pull comments from older Facebook posts into Zendesk?
Currently, there is no app available to pull comments from Facebook posts older than one week into Zendesk. Facebook limits how Pages can communicate with users, and this restriction affects the integration with Zendesk. Users are encouraged to…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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