Facebook Wall Post Comments Not Added to Zendesk Tickets
Why aren't new comments from Facebook wall posts being added to Zendesk tickets?
Comments from Facebook wall posts are only pulled into Zendesk for one week after the post's creation. After this period, comments won't be added to the original ticket or create a new one in your account. Additionally, reposted wall posts without any new text or description won't generate tickets, and comments on these reposts won't thread into existing tickets or create new ones. For more details, check out theoriginal article.
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