Using IP Access Restriction for Chat - Frequently asked questions
Discover how to use IP Access Restriction to limit access to the Zendesk Chat dashboard. Find answers to common questions and enhance your security.
Frequently asked questions
How can I restrict access to the Zendesk Chat dashboard using IP addresses?
You can restrict access to your Zendesk Chat dashboard by setting up IP Access Restriction. This feature allows you to limit access based on specific IP addresses, enhancing security by protecting sensitive information and preventing unauthorized…
What are the benefits of using IP Access Restriction in Zendesk Chat?
Using IP Access Restriction in Zendesk Chat provides additional security by limiting access to your dashboard based on IP addresses. This helps protect internal information and prevents unauthorized access. By setting up IP Access Restriction, you…
How do I add multiple IP addresses for access restriction in Zendesk Chat?
To add multiple IP addresses for access restriction in Zendesk Chat, you can easily input them in the settings. This allows you to control who can access your Chat dashboard. After enabling IP Access Restriction, you can enter an IP address or a…
What happens if I don't add my own IP address in Zendesk Chat access restriction?
If you don't add your own IP address when setting up access restriction in Zendesk Chat, you might get locked out of your dashboard. A warning will appear to remind you. It's crucial to include your own IP address in the list to ensure you…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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Read FreeCash's case study
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