How to Search Users, Groups & Orgs - Frequently asked questions
Frequently asked questions
How can I search for users in Zendesk by their email domain?
To search for users by their email domain in Zendesk, you can use thetype:userkeyword followed by the domain name. This will return all users associated with that email domain. For example, to find users with the domain 'mondocam.com', you…
What is the difference between using 'user' and 'type:user' in Zendesk searches?
The 'user' keyword is a shortcut for finding users by ID, name, or email address, while 'type:user' allows for more detailed searches. When you use 'user', you can quickly locate users by their basic identifiers like ID, name, or email. For…
How do I search for users with specific custom fields in Zendesk?
To search for users with specific custom fields in Zendesk, you need to use the key that identifies the custom field. Navigate to the list of custom fields in the Admin Center, and find the field key in the properties panel. Use this key in your…
Can I search for groups and organizations in Zendesk using specific keywords?
Yes, you can search for groups and organizations in Zendesk using specific keywords. For groups, you can search by the group's name or the date it was created. For example,name:"level 2"orcreated<2011-05-01. Similarly, for organizations,…
How can I search for users without an email address in Zendesk?
To search for users without an email address in Zendesk, you can use theemail:nonekeyword. This search will return all users who do not have an email address associated with their profile. This is useful for identifying users who may need…
Is it possible to search for users with unverified email addresses in Zendesk?
Yes, you can search for users with unverified email addresses in Zendesk by using theis_verified:falsekeyword. This search will return all users whose primary email address has not been verified. This can be helpful for identifying users who…
How do I search for suspended users in Zendesk?
To search for suspended users in Zendesk, use theis_suspended:truekeyword. This will return all users who have been suspended from your Zendesk account. Suspended users are those who have been temporarily or permanently restricted from…
Can I search for users based on their WhatsApp number in Zendesk?
Yes, you can search for users based on their WhatsApp number in Zendesk. This feature allows you to locate users who have provided their WhatsApp contact information. While the help documentation does not provide a specific example for this…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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