How to Remove Web Widget - Frequently asked questions
Frequently asked questions
How can I remove the Zendesk Web Widget from my website?
To remove the Zendesk Web Widget from your website, simply delete the widget code from your web page. This action will deactivate the messaging capabilities on your site without altering the widget's configuration in the Admin Center. If you need…
How do I deactivate the Web Widget in my Help Center?
To deactivate the Web Widget in your Help Center, navigate to the Admin Center and click on Channels in the sidebar. Then, select Messaging and social > Messaging. In the Channels list, find the widget you want to remove and expand the Installation…
What steps are needed to remove the Web Widget from a mobile app?
To remove the Web Widget from a mobile app, you will need to ask your developer to remove the channel key from the mobile app code. This action will deactivate the messaging capabilities within the app without affecting the widget's configuration…
Can I schedule the Web Widget to turn on and off automatically?
Unfortunately, you cannot schedule the Web Widget to turn on and off automatically. The feature must be manually enabled or disabled by an admin through the Admin Center. If you need to deactivate messaging temporarily, you will have to follow the…
Is it possible to disable messaging for a specific brand in Zendesk?
While you cannot disable messaging at the account or brand level for newer accounts, some older accounts might have this option available in the Messaging settings page in the Admin Center. For newer accounts, you will need to remove the Web Widget…
What happens to open tickets if I deactivate the Web Widget?
If you deactivate the Web Widget, users will no longer be able to interact with their open tickets via the widget. However, they can still respond to their tickets via email. It's important to inform users that the channel is switching to email and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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