How to Troubleshoot Attachment Issues - Frequently asked questions
Discover solutions to common attachment issues in Zendesk. This page addresses frequently asked questions to help you troubleshoot effectively.
Frequently asked questions
What should I do if my attachment is too large in Zendesk?
If your attachment is too large, you'll receive a warning in the ticket comment. Make sure your file is within the size limits for your Zendesk plan. You can also use the Box app integration to share large files. Remember, email attachments expand…
How does MIME email encoding affect attachment size in Zendesk?
MIME email encoding increases the size of attachments by 33%. This means that even if your file is within the size limit, the encoding process can make it appear larger. Always consider this expansion when sending attachments via email in Zendesk…
How can I view errors related to large attachments in Zendesk?
Errors related to large attachments are logged in the audit trail as events. To view these errors, check the events of the ticket. This will help you understand why an attachment wasn't added and take necessary…
Can I embed images in Zendesk using Markdown?
Yes, you can embed images in Zendesk using Markdown. The image must be a public-facing link to be displayed correctly in the message body. This is a great way to include visuals without worrying about attachment size…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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