Why Isn't My Reply Translated? - Frequently asked questions
Frequently asked questions
Why aren't my agent replies being translated in Zendesk tickets?
Agent replies in Zendesk tickets aren't auto-translated to the end user's language. When you use the Translate button, it translates the end-user's messages in the Zendesk UI, but agent replies are only visible to end users in their translated…
How does live translation work in Zendesk tickets?
Live translation in Zendesk tickets works by translating end-user messages when you press the Translate button. This feature is available for channels like live chat, social channels, Sunshine Conversation channels, and Zendesk messaging. While…
Can I translate agent replies in Zendesk using third-party apps?
Yes, you can translate agent replies in Zendesk using third-party apps. While Zendesk's built-in translation feature doesn't auto-translate agent replies for the agent, you can use apps like Unbabel or Language.io from the Zendesk Marketplace to…
Why doesn't Zendesk auto-translate agent messages to the end user's language?
Zendesk doesn't auto-translate agent messages to the end user's language by default. The translation feature is designed to translate end-user messages in the Zendesk UI, while agent replies are translated only for the end user. If an agent writes…
What channels support live translation in Zendesk?
Live translation in Zendesk is supported on several channels, including live chat, social channels, Sunshine Conversation channels, and Zendesk messaging. When you press the Translate button, it translates end-user messages in these channels….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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