Why no auto-translation for Zendesk agent messages?
Why doesn't Zendesk auto-translate agent messages to the end user's language?
Zendesk doesn't auto-translate agent messages to the end user's language by default. The translation feature is designed to translate end-user messages in the Zendesk UI, while agent replies are translated only for the end user.
If an agent writes in a different language, the end user will see the translated message, but the agent will see it in the original language. To have agent messages auto-translated, you can explore third-party solutions available in the Zendesk Marketplace.
More related questions
Why aren't my agent replies being translated in Zendesk tickets?
Agent replies in Zendesk tickets aren't auto-translated to the end user's language. When you use the Translate button, it translates the end-user's messages in the Zendesk UI, but agent replies are only visible to end users in their translated…
How does live translation work in Zendesk tickets?
Live translation in Zendesk tickets works by translating end-user messages when you press the Translate button. This feature is available for channels like live chat, social channels, Sunshine Conversation channels, and Zendesk messaging. While…
Can I translate agent replies in Zendesk using third-party apps?
Yes, you can translate agent replies in Zendesk using third-party apps. While Zendesk's built-in translation feature doesn't auto-translate agent replies for the agent, you can use apps like Unbabel or Language.io from the Zendesk Marketplace to…
What channels support live translation in Zendesk?
Live translation in Zendesk is supported on several channels, including live chat, social channels, Sunshine Conversation channels, and Zendesk messaging. When you press the Translate button, it translates end-user messages in these channels. Agent…
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