Validate Explore Report Data - Frequently asked questions
Discover how to ensure your Zendesk Explore report displays accurate data. This page answers common questions about data validation and troubleshooting.
Frequently asked questions
How can I validate my Zendesk Explore report data?
To ensure your Zendesk Explore report is accurate, you can use several strategies like drilling into data, cross-checking with other products, or using specific examples. Drilling into data allows you to see more detailed information, while…
What is the drill-in feature in Zendesk Explore?
The drill-in feature in Zendesk Explore helps you interact with reports to uncover detailed data. By using drill-in, you can break down the data in your report to see what specific information is being reflected. This is particularly useful for…
How do I cross-check my Zendesk Explore report with source data?
Cross-checking your Zendesk Explore report with source data involves using advanced search in Support to verify ticket data. By pulling up a list of tickets that should appear in your report, you can confirm if the report accurately reflects the…
How can I use specific examples to validate my Zendesk Explore report?
Using specific examples to validate your Zendesk Explore report involves checking individual cases against the report data. Open a specific call, chat, article, or ticket that you expect to be in the report but is missing. Compare its…
What should I do if my Zendesk Explore report shows incorrect data?
If your Zendesk Explore report shows incorrect data, consider using strategies like drilling into data, cross-checking with source data, and examining specific examples. These methods help identify discrepancies and ensure your report accurately…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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