image for site

Validate Explore Report Data - Frequently asked questions

Discover how to ensure your Zendesk Explore report displays accurate data. This page answers common questions about data validation and troubleshooting.

Frequently asked questions

How can I validate my Zendesk Explore report data?

To ensure your Zendesk Explore report is accurate, you can use several strategies like drilling into data, cross-checking with other products, or using specific examples. Drilling into data allows you to see more detailed information, while…

What is the drill-in feature in Zendesk Explore?

The drill-in feature in Zendesk Explore helps you interact with reports to uncover detailed data. By using drill-in, you can break down the data in your report to see what specific information is being reflected. This is particularly useful for…

How do I cross-check my Zendesk Explore report with source data?

Cross-checking your Zendesk Explore report with source data involves using advanced search in Support to verify ticket data. By pulling up a list of tickets that should appear in your report, you can confirm if the report accurately reflects the…

How can I use specific examples to validate my Zendesk Explore report?

Using specific examples to validate your Zendesk Explore report involves checking individual cases against the report data. Open a specific call, chat, article, or ticket that you expect to be in the report but is missing. Compare its…

What should I do if my Zendesk Explore report shows incorrect data?

If your Zendesk Explore report shows incorrect data, consider using strategies like drilling into data, cross-checking with source data, and examining specific examples. These methods help identify discrepancies and ensure your report accurately…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites