Revert Unpublished Changes in Explore - Frequently asked questions
Discover how to revert unpublished changes in Zendesk Explore dashboards. This page answers common questions about editing, saving, and managing dashboard changes.
Frequently asked questions
Can I revert unpublished changes to a Zendesk Explore dashboard after leaving the editor?
No, you cannot revert unpublished changes to a dashboard in Explore once you leave the editor. It's a good idea to clone the dashboard before making any changes. Cloning creates a copy of the dashboard, allowing you to refer back to the original if…
Are changes made in preview mode visible to others in Zendesk Explore?
No, changes made in preview mode are only visible to you and do not affect other users. These changes remain private unless you edit the dashboard and publish the changes. This ensures that you can experiment with different configurations without…
What happens when you clone a dashboard in Zendesk Explore?
Cloning a dashboard in Zendesk Explore creates an editable copy of the dashboard and all its reports. This includes access rights and schedules, ensuring that the cloned dashboard is a complete replica of the original. This feature is useful for…
Why should you clone a dashboard before making changes in Zendesk Explore?
Cloning a dashboard before making changes is recommended to prevent losing the original setup. Since you can't revert unpublished changes after leaving the editor, having a clone allows you to compare and revert to the original if needed. This…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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