Fix 'Error is Not a Proxyable URI' - Frequently asked questions
Discover solutions to the 'Error is Not a Proxyable URI' issue. This page addresses common questions and troubleshooting tips to resolve this Zendesk error effectively.
Frequently asked questions
How do I resolve the 'error is not a proxyable URI' in Zendesk?
To resolve the 'error is not a proxyable URI' in Zendesk, you need to adjust your API request settings. The default behavior ofclient.requestsends requests through Zendesk's proxy layer, which can result in this error. To bypass this, you…
What is the role of CORS in Zendesk API requests?
CORS plays a crucial role in Zendesk API requests, especially when requests originate from the client-side. Each Zendesk API endpoint implements CORS, which means that client-side requests will fail unless OAuth is used. If you're only reading data…
How can I securely write data to another Zendesk API?
To securely write data to another Zendesk API, consider using server-side solutions. When writing data (PUT, POST) from a client-side app, the OAuth token is exposed in network traffic, which is not secure. Server-side solutions allow you to handle…
Can I use secure settings for cross-account API requests in Zendesk?
Secure settings are generally used to prevent exposing sensitive information like OAuth tokens. However, for cross-account API requests in Zendesk, secure settings are not applicable. This is because they require the request to go through Zendesk's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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