Travel Intents in Zendesk - Frequently asked questions
Explore common questions about using travel intents for intelligent triage and advanced bots in Zendesk. Learn how to optimize your support strategy.
Frequently asked questions
What is the new intent model introduced by Zendesk for the travel industry?
Zendesk has launched a new pre-trained intent model specifically for the travel, hospitality, and tourism industry. This model is designed to automate and consistently classify incoming tickets and conversations, which can be used in business…
Why did Zendesk introduce a new intent model for the travel industry?
Zendesk introduced this new intent model to expand the capabilities of AI for all customers, particularly in the travel, hospitality, and tourism sectors. By continually training existing and new models, Zendesk aims to provide enhanced features…
How can I start using Zendesk's new travel intent model?
To start using Zendesk's new travel intent model, you need to be in one of the supported industries such as travel, hospitality, or tourism. If you haven't yet enabled intelligent triage or don't see intent predictions on tickets, it's recommended…
What industries can benefit from Zendesk's new intent model?
Zendesk's new intent model is tailored for the travel, hospitality, and tourism industry, including airlines, bus lines, travel agencies, car rentals, and booking management. However, Zendesk also supports other industries such as retail, software,…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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