Improved Tymeshift & Zendesk Integration - Frequently asked questions
Frequently asked questions
What are the new Tymeshift features integrated with Zendesk?
Tymeshift has introduced several new features to enhance its integration with Zendesk. These updates include an improved login experience, where you can now access Tymeshift directly from Zendesk using your Zendesk login credentials. Additionally,…
How has the Tymeshift login experience improved?
The Tymeshift login experience has been streamlined for better efficiency. Now, you can access the Tymeshift web app directly from Zendesk using your Zendesk login credentials. This eliminates the need to log in separately to Tymeshift, making it…
What changes have been made to Tymeshift's language support?
Tymeshift has significantly expanded its language support, now offering over 30 languages. This enhancement reflects Zendesk's commitment to providing a more inclusive and accessible experience for users worldwide. Previously, Tymeshift was only…
What is the unified agent status live monitoring feature in Tymeshift?
The unified agent status live monitoring feature in Tymeshift provides a real-time overview of agent activity and status. If you've activated omnichannel routing with unified agent statuses, you can view these statuses on the Tymeshift Agent status…
What additional improvements have been made to Tymeshift's WFM scheduling tools?
Tymeshift's WFM scheduling tools have received several enhancements, including the ability to delete multiple shifts, add time off, and schedule multiple workstreams simultaneously. Workstream prioritization ensures that the right work is covered…
Do I need to take any action to access the new Tymeshift features?
No action is required on your part to access the new Tymeshift features. These updates are automatically available to all users. To get started with workforce management, you can refer to the Tymeshift getting started guides. If you have any…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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