Pre-filled Ticket Fields & SSO - Frequently asked questions
Discover solutions to common issues with pre-filled ticket fields disappearing after SSO login. Explore FAQs to troubleshoot and resolve these challenges effectively.
Frequently asked questions
Why are pre-filled ticket fields removed after logging in with SSO?
Pre-filled ticket fields are removed after logging in with SSO because the pre-filled ticket form is incompatible with unauthenticated users in help centers using SSO authentication. When unauthenticated users click a link with pre-filled URL…
How can I ensure pre-filled ticket fields work with SSO?
To ensure pre-filled ticket fields work with SSO, users must sign in before accessing the pre-filled ticket form. The issue arises because the pre-filled ticket form is not compatible with unauthenticated users in help centers using SSO…
What should I do if pre-filled forms aren't working for authenticated SSO users?
If pre-filled forms aren't working for authenticated SSO users, it might be due to a specific issue in your environment. Historically, these forms should work for authenticated users, so if they aren't, it could be a unique problem. In such cases,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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