Pre-filled Ticket Fields Removed After SSO Login
Learn why pre-filled ticket fields disappear after SSO login and how to fix it.
Why are pre-filled ticket fields removed after logging in with SSO?
Pre-filled ticket fields are removed after logging in with SSO because the pre-filled ticket form is incompatible with unauthenticated users in help centers using SSO authentication. When unauthenticated users click a link with pre-filled URL parameters, they are prompted to sign in through SSO. After signing in, the extra parameters in the URL are removed, resulting in the ticket fields not being pre-filled.
To resolve this issue, ensure that end users sign in before using the pre-filled ticket form. This way, the pre-filled fields will remain intact. For more information, you can refer to theoriginal help article.
More related questions
How can I ensure pre-filled ticket fields work with SSO?
To ensure pre-filled ticket fields work with SSO, users must sign in before accessing the pre-filled ticket form. The issue arises because the pre-filled ticket form is not compatible with unauthenticated users in help centers using SSO…
What should I do if pre-filled forms aren't working for authenticated SSO users?
If pre-filled forms aren't working for authenticated SSO users, it might be due to a specific issue in your environment. Historically, these forms should work for authenticated users, so if they aren't, it could be a unique problem. In such cases,…
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