How to Move Notes from Support to Sell - Frequently asked questions
Discover how to transfer notes from Zendesk Support to Sell and notify users. Explore common questions and solutions for seamless integration and user notifications.
Frequently asked questions
How can I notify a user in Sell about a note update from Support?
To notify a user in Sell about a note update from Support, use a @mention in your note. While you're in your Support instance using the Sell app, write your note and include the user's email address in the format of @emailaddress. This will push…
What happens when I leave a note in Sell on a Lead/Contact?
When you leave a note in Sell on a Lead/Contact, the integration automatically @mentions the Lead/Contact Owner. This means the owner will receive an email notification, provided they haven't opted out of notifications on Notes. This is the…
How do I configure notifications for @mentions in Sell?
To configure notifications for @mentions in Sell, ensure your settings are correctly adjusted. Users should have their notifications set to alert them by web and email when they are @mentioned. This setup ensures that they receive timely updates…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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