When you leave a note in Sell on a Lead/Contact, the integration automatically @mentions the Lead/Contact Owner.
This means the owner will receive an email notification, provided they haven't opted out of notifications on Notes. This is the expected behavior and ensures that the relevant person is informed about updates. If you notice that others are being @mentioned, it might be worth checking with Zendesk support to ensure everything is functioning correctly.
To notify a user in Sell about a note update from Support, use a @mention in your note. While you're in your Support instance using the Sell app, write your note and include the user's email address in the format of @emailaddress. This will push a…
To configure notifications for @mentions in Sell, ensure your settings are correctly adjusted. Users should have their notifications set to alert them by web and email when they are @mentioned. This setup ensures that they receive timely updates…