SSO Logout and Zendesk Products - Frequently asked questions
Explore common questions about logging out of SSO networks and its impact on Zendesk product sessions. Find answers to ensure seamless user experience.
Frequently asked questions
Does logging out of my SSO network log me out of Zendesk?
Logging out of your SSO network does not log you out of Zendesk. You need to manually log out from Zendesk to end your session. Even if you log out of your Single Sign On (SSO) network, your Zendesk session will remain active. To log out of…
How long does a Zendesk session remain active?
A Zendesk session remains active for 8 hours of inactivity before automatically logging out. If you are using Zendesk with Single Sign On (SSO), your session will stay active as long as you don't log out manually or clear your cache and cookies….
What happens if I clear my cache and cookies while logged into Zendesk?
Clearing your cache and cookies will log you out of your Zendesk session. When you clear your browser's cache and cookies, it effectively ends your current session in Zendesk. This is because the session data stored in your browser is erased,…
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Zeffy
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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