Integrating with Batchbook - Frequently asked questions
Discover answers to common questions about integrating Zendesk with Batchbook. Learn about setup, troubleshooting, and optimizing your integration.
Frequently asked questions
How do I integrate Zendesk Chat with Batchbook?
To integrate Zendesk Chat with Batchbook, you'll need your Batchbook API Token and account name. First, log in to your Batchbook account and navigate to Personal Settings > API Key to copy your key. Then, from your Zopim account page, go to the…
Can I use Batchbook integration with Zendesk Support?
No, the Batchbook integration is only available for customers using the standalone Legacy versions of Zendesk Chat. If your account is integrated with Zendesk Support, you won't be able to use Batchbook for Chat. To determine which version of…
What information can be shared between Zendesk Chat and Batchbook?
With the Zendesk Chat-Batchbook integration, you can share important visitor information between the two platforms. This allows agents to have a more comprehensive view of customer interactions and history. Additionally, agents can create…
How can I avoid manually entering visitor emails in Batchbook?
To avoid manually entering visitor email addresses in Batchbook, it's recommended to enable the Pre-Chat form in Zendesk Chat. This form can be set to require visitors to enter their email addresses before starting a chat. By collecting email…
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Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
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Zeffy
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Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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