Why Chat Appeared on My Account - Frequently asked questions
Discover why Chat suddenly appeared on your Zendesk account. Explore common questions and detailed answers to understand this unexpected feature addition.
Frequently asked questions
Why do I suddenly have Zendesk Chat on my account?
If you notice Zendesk Chat on your account unexpectedly, it's likely because your account was upgraded to a Suite account. This upgrade provides access to multiple features, including Zendesk Chat, that you may not have purchased individually. To…
How can I verify my Zendesk plan type?
To verify your Zendesk plan type, you can check your subscription page in the Admin Center. This will help you understand if your account has been upgraded to a Suite account, which includes additional features like Zendesk Chat. Simply go to…
What features are included in a Zendesk Suite account?
A Zendesk Suite account includes multiple features that you might not have purchased individually, such as Zendesk Chat. This upgrade provides a comprehensive set of tools to enhance your customer support capabilities. If you find new features…
Where can I find more information about Zendesk Suite?
For more information about Zendesk Suite, you can refer to the articles provided in the help documentation. These resources offer a comprehensive introduction to the Suite and its features, including live chat and messaging. To get started, you…
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Zeffy
Zeffy
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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