Zendesk Explore Time Zone - Frequently asked questions
Frequently asked questions
What time zone does Zendesk Explore use for reports and dashboards?
Zendesk Explore uses the time zone set in the user's profile for reports and dashboards. This means that all dashboard content, exports, and email deliveries are based on the user's profile time zone. If a dashboard is viewed by someone not logged…
How does Zendesk Explore handle time zones for dashboard deliveries?
For dashboard deliveries, Zendesk Explore uses the recipient's time zone. This ensures that the dashboard content is relevant to the recipient's local time settings. If a user views a public or password-protected dashboard without logging in, the…
Can I change the time zone used by Zendesk Explore?
The time zone used by Zendesk Explore is determined by the user's profile settings. To change the time zone, you need to update the time zone in your profile page in Support. Unfortunately, there isn't a separate setting for reports or dashboards…
Does daylight savings time affect Zendesk Explore reports?
Daylight savings time does not affect the times displayed in Zendesk Explore. This is different from the agent interface in Support, where daylight savings might have an impact. This means that the time zone set in your user profile will…
Why might there be discrepancies in time zones between Zendesk Explore and other tools?
Discrepancies in time zones between Zendesk Explore and other tools can occur if the time zone settings in your user profile differ from those used in other applications or dashboards. Ensure that your user profile time zone is correctly set to…
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