Setting Up Zendesk QA Extension - Frequently asked questions
Frequently asked questions
How do I set up the Zendesk QA browser extension?
Setting up the Zendesk QA browser extension is a straightforward process. First, add the extension to your Chrome browser. Once installed, click on the extension icon and sign in to your Zendesk QA account when prompted. If you're setting up a new…
What features does the Zendesk QA browser extension offer?
The Zendesk QA browser extension offers a range of features to enhance your review process. You can grade conversations, provide feedback, and add scores, comments, tags, GIFs, and emojis directly within any browser-based software. This eliminates…
Who can use the Zendesk QA browser extension?
The Zendesk QA browser extension is designed for admins, account managers, workspace managers, and reviewers. These users can set up and utilize the extension to grade conversations and provide feedback directly within their help desk or any…
How can I use assignments with the Zendesk QA extension?
Using assignments with the Zendesk QA extension is simple. Open the conversation you wish to review, and you'll see a list of your assignments. If you navigate to the conversation directly from the Assignments view, the assignment name and goal…
Where can I find completed reviews in Zendesk QA?
Completed reviews can be accessed both in the Zendesk QA app and the browser extension under the Activity tab. You can also filter the Conversations view within the app to display all reviewed conversations from the extension. Additionally,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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