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Features of Zendesk QA Browser Extension

Discover the features of the Zendesk QA browser extension for streamlined conversation reviews.

What features does the Zendesk QA browser extension offer?

The Zendesk QA browser extension offers a range of features to enhance your review process. You can grade conversations, provide feedback, and add scores, comments, tags, GIFs, and emojis directly within any browser-based software. This eliminates the need to switch between tabs, making your workflow more efficient.

Additionally, the extension allows you to view, edit, delete, and dispute reviews. All feedback and scores are synced with the main Zendesk QA app, ensuring consistency across platforms.


More related questions

How do I set up the Zendesk QA browser extension?

Setting up the Zendesk QA browser extension is a straightforward process. First, add the extension to your Chrome browser. Once installed, click on the extension icon and sign in to your Zendesk QA account when prompted. If you're setting up a new…

Who can use the Zendesk QA browser extension?

The Zendesk QA browser extension is designed for admins, account managers, workspace managers, and reviewers. These users can set up and utilize the extension to grade conversations and provide feedback directly within their help desk or any…

How can I use assignments with the Zendesk QA extension?

Using assignments with the Zendesk QA extension is simple. Open the conversation you wish to review, and you'll see a list of your assignments. If you navigate to the conversation directly from the Assignments view, the assignment name and goal…

Where can I find completed reviews in Zendesk QA?

Completed reviews can be accessed both in the Zendesk QA app and the browser extension under the Activity tab. You can also filter the Conversations view within the app to display all reviewed conversations from the extension. Additionally, reviews…

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