Setting Up Voicemail in Sell Voice - Frequently asked questions
Discover answers to common questions about setting up and using voicemail in Zendesk Sell Voice. Learn how to configure, manage, and optimize voicemail features.
Frequently asked questions
How do I set up voicemail in Zendesk Sell Voice?
To set up voicemail in Zendesk Sell Voice, you need to configure settings for when you're unavailable and choose a voicemail greeting. First, ensure that Sell Voice is enabled. Then, go to the Sell sidebar, click the Settings icon, and select…
How can I receive alerts for new voicemails in Zendesk Sell?
You'll receive alerts for new voicemails in your notification center within Zendesk Sell. This ensures you never miss a message from a customer. Keep an eye on your notification center to stay updated on any new voicemails you…
Can I use a shared phone number for voicemail in Zendesk Sell?
No, you cannot use a shared phone number for voicemail in Zendesk Sell. Each agent is assigned a unique phone number to ensure that voicemails are directed to the correct recipient. This setup helps maintain clear communication lines and prevents…
Is the voicemail feature in Zendesk Sell available to everyone?
Currently, the voicemail feature in Zendesk Sell is only available through the Voicemail Early Access Program (EAP). If you're interested in using this feature, you need to sign up for the EAP. This program allows users to test and provide feedback…
How can I upload a custom voicemail greeting in Zendesk Sell?
To upload a custom voicemail greeting in Zendesk Sell, click the 'Need your own message?' link during the voicemail setup process. This will redirect you to a website where you can upload an MP3 file of your custom greeting. The Zendesk support…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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