How to Analyze SLA Changes in Zendesk Explore - Frequently asked questions
Discover answers to common questions about analyzing week-over-week SLA percentage changes in Zendesk Explore. Learn how to effectively track and interpret SLA metrics.
Frequently asked questions
How can I create a report for week over week SLA percentage change in Zendesk Explore?
To create a report for week over week SLA percentage change, you'll need to use Zendesk Explore Professional or Enterprise. Start by opening Explore and clicking the reports icon. In the Reports library, select 'New report' and choose the dataset…
What skill level is required to create a week over week SLA report in Zendesk Explore?
Creating a week over week SLA report in Zendesk Explore requires an advanced skill level. This task involves using date range calculated metrics and understanding metric aggregators. You'll need to be comfortable navigating Zendesk Explore,…
What permissions are needed to create a week over week SLA report in Zendesk Explore?
To create a week over week SLA report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary datasets and create calculated metrics. Having the right permissions ensures you can fully utilize…
How long does it take to create a week over week SLA report in Zendesk Explore?
Creating a week over week SLA report in Zendesk Explore typically takes about 25 minutes. This time estimate assumes you have the necessary skills and permissions to navigate the platform efficiently. The process involves setting up date range…
Can I define a Date Range Calculated Metric on a custom attribute in Zendesk Explore?
Unfortunately, you cannot define a Date Range Calculated Metric on a custom attribute in Zendesk Explore. The 'defined on' option only includes pre-defined date attributes and custom date fields. If you need to use a custom attribute, you may have…
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