How to Add Collaborators on Android - Frequently asked questions
Discover how to add collaborators on Android with Zendesk. This page answers common questions about managing collaborators, permissions, and troubleshooting.
Frequently asked questions
How do I add a collaborator in the Zendesk Sell Android app?
Adding a collaborator in the Zendesk Sell Android app is simple. You can add collaborators to leads, contacts, or deals to work together with other Sell users. To add a collaborator, first tap on Leads, Contacts, or Deals, and select the specific…
How can I remove a collaborator in the Zendesk Sell Android app?
Removing a collaborator in the Zendesk Sell Android app is straightforward. You can easily remove someone if you're done collaborating or added the wrong person. To remove a collaborator, tap the Add (+) button, deselect the checkbox next to the…
What can I customize regarding email visibility in Zendesk Sell?
In Zendesk Sell, you can customize your email visibility settings to control who can see your emails. This feature is particularly useful for managing privacy and collaboration. For instance, you can set your email visibility on leads so that your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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