Zendesk User Charges Explained - Frequently asked questions
Discover answers to common questions about Zendesk's user charges. Learn how billing works, who gets charged, and more in this comprehensive FAQ guide.
Frequently asked questions
Does Zendesk charge for all users in the account?
No, Zendesk only charges for agent seats in your account. This means that only users with roles such as agent, admin, account owner, or custom agent roles are included in the subscription cost. End users, on the other hand, are not counted as agent…
Who is considered an agent in Zendesk?
In Zendesk, agents are users with specific roles that incur charges. These roles include agents, admins, account owners, and any custom agent roles you may have set up. These users are essential for managing and responding to customer inquiries and…
How can I check the number of available agent seats in Zendesk?
You can easily check the number of available agent seats in your Zendesk account. This information is accessible on the Team members page, where you can see a list of your current agents and the remaining seats available under your subscription….
Where can I find a list of end users in Zendesk?
To find a list of end users in your Zendesk account, you should visit the Customer page. This page provides a comprehensive list of all end users, who are not included in the agent license count and do not incur additional charges. Understanding…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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