Understanding Talk Partner Edition - Frequently asked questions
Frequently asked questions
What is Zendesk Talk Partner Edition?
Zendesk Talk Partner Edition allows businesses to integrate their existing call center software with Zendesk’s omnichannel solution. This edition is perfect for companies that already have a phone support system in place or have advanced…
How can I integrate my call center software with Zendesk using Talk Partner Edition?
You can integrate your call center software with Zendesk using pre-built integrations or by developing your own integration with the Talk Partner Edition API. If you choose not to use the pre-built integrations, the Talk Partner Edition developer…
What telephony integrations are available with Zendesk Talk Partner Edition?
Zendesk Talk Partner Edition offers over 90 apps to help integrate your call center software with Zendesk Support. Some popular examples include Amazon Connect, Five9, Aircall, 55PBX, and Babelforce. These integrations allow you to seamlessly…
What are the features of Zendesk Talk Partner Edition?
Zendesk Talk Partner Edition offers features like the Standard Call Object and Voice Comment to enhance Computer Telephony Integrations (CTI). The Standard Call Object allows you to store third-party, industry-standard call data in Zendesk,…
Can I use Zendesk Talk Partner Edition with a legacy plan?
Yes, you can use Zendesk Talk Partner Edition with a legacy plan, but there are specific conditions. If you have a legacy plan and are using the Support Productivity Pack, the Talk Partner Edition is included by default for the number of agents…
How does the Standard Call Object work in Zendesk Talk Partner Edition?
The Standard Call Object in Zendesk Talk Partner Edition is designed to store third-party call data in a structured way. This feature allows CTI integrations to save call data in a standardized format, which Zendesk manages for storage and…
What is a Voice Comment in Zendesk Talk Partner Edition?
A Voice Comment in Zendesk Talk Partner Edition is a special type of comment used to display call information within a ticket. Voice Comments are ideal for voicemails as they include short text and an audio recording. They display details such as…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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